Job Details

Job Summary:This role performs various clerical tasks, including reviewing and editing bills and related work orders to ensure accuracy before mailing, and resolving customer billing issues.Responsibilities:Perform analyses/audits of data to ensure accuracy of reporting and billing.Interpret and apply policies, procedures, standards & requirements related to assigned responsibility.Plan, organize, coordinate, and prioritize assigned tasks to meet deadlines successfully.Correction to customer accounts for inaccurate billing due to meter readingVerifies accuracy of bills before mailingPrepares manual back bill calculations and lettersProcess adjustments, imports and exports of read files. negative or positive dye test results, and the daily invoice file transferred to Pitney BowesField Investigations and completion of Field Service work orders.Monitors and works on delinquent work orders.Prepare a manual electric calculation for Jones CountyProcess Illegal consumption locations and lettersVerifies and completes Service Billing portals and work orders created.Review and follow-up on system failed move-ins and outsPrepare adjustments to accounts due to documented errors or corrections.Notify the customer of a problem (i.e., leak).Reviews the zero-consumption list and investigates accounts by coordinating with the work order tech.Complete accounts in the User Portal's unbilled and investigate by comparing data against work orders.Manage and work with other portals, emails, and applicationsReview no access alerts and generate correspondence/callsCommunicate work-related matters in a clear and professional mannerMaintain a professional appearanceServe as a backup to coworkersPerforms other duties as assigned or requestedQualifications:Experience working in AR billing and account managementExperience working in customer serviceAbility to handle a high volume of work and be able to multitaskKnowledge of Office methods and proceduresExcellent oral and written communication skillsStrong organizational and critical thinking skillsSelf-motivated and proactive response to issuesAbility to work overtime may be required early, late, or on weekendsProficient with computers and MS Office applications (Word and Excel)Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignmentsPreferably: prior experience working with utility services invoicing/billingHigh School diploma or equivalentA valid Georgia driver's license with a clean driving recordPhysical Requirements:Ability to work in an office environment with some field exposureFrequent driving, walking, bending, stooping, sitting, crawling, climbing, crouching, or balancingAbility to lift to waist level, pull, and push up to 40 pounds.Use hands for simple grasping, writing, drawing, and operating office equipment.Ability to grasp and hold#J-18808-Ljbffr