Job Details

Supervisor Collections - REMOTE

The Supervisor is responsible for the day-to-day operations of a work group, to include work analysis and staffing, customer interaction, quality assurance, continuous improvement and performance management of assigned staff. The role is focused on maintaining steady workflow and productivity, meeting service/productivity standards and resolving operational problems and identification of business process opportunities.

Responsibilities include overseeing the day to day activities of the Collection Specialists staff to ensure effective, efficient, timely, and reliable support is delivered. Coaches and counsels employees on performance. Ensure proper coverage, adherence to published protocols, and appropriate follow-up actions are executed. Provide day-to-day work direction and primary input on hiring, firing and performance. Ensure work coverage for the group, including scheduling, attendance management, and payroll.

Works on complex collection/customer issue escalations. Reviews and approves default packages. Reviews and approves credit memos. Performs other duties as assigned.

Skills include strong time management skills, ability to assess and prioritize multiple requests. Ability to manage conflict and reconcile differences. Demonstrates problem solving skills. Strong verbal and written communication skills. Effectively coaches and delivers constructive feedback. Ability to influence internal and/or external constituents. Ability to make major, complex, or frequent decisions. Understand computer hardware and software, especially word processing, spreadsheets, and email.

Qualifications include a Bachelor Degree in Business/Accounting/Finance preferred, 5 years or more related business work experience, and 5 years or more management or supervisory experience leading salaried personnel.

Job Category: Credit & Collections

Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are from $65,000.00 to $75,000.00.

Benefits Information: For all full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.