Job Details

Order Processing
The Order Processing team is responsible for all orders received via EDI and for resolving any data issues including, but not limited to, pricing, UPCs, case packs, payment terms. The team works closely with clients, sales teams and the customers to make certain that all orders issues are resolved in a timely fashion to meet customer on time delivery requirements. The EDI Coordinator role is to work closely with our EDI provider, EDISoft, our customers and and order processing team to ensure a smooth flow of documents between us and our trading partners.

Primary Responsibilities

• Monitor EDI email inbox - respond to and address EDI technical questions and error messages.
• Review 824 & 864 transactions received and resolve issues. Resend corrected documents to clients/customers.
• Review 860 transactions. Determine if PO changes can be made and direct to proper individuals.
• Follow up with customers/clients when 997s not returned for outbound documents.
• Run reports to identify any missing EDI transactions.
• Help facilitate EDI testing with new trading partners &/or transaction sets.
• Identify and document areas for process improvement.
• Other EDI tasks as needed.

• Strong knowledge of EDI - 850/875, 810/880, 856, 855, 860, 824, 864
  • Experience with EDISoft/MerchantCloud a plus but not required
  • Client or retail experience preferred
• Proficient in Excel and Outlook; SQL a plus
• Strong attention to detail
• Excellent communication and relationship management skills
• Ability to juggle multiple tasks, prioritize appropriately and make things happen in a fast-paced, dynamic environment

• Hybrid - 3 days a week in office