Job Details

Facility Outreach Specialist (Macon Ga)

Full Time

Macon, GA, US

SUMMARY: The Facility Outreach Specialist assists in maintaining the organization's successful relationships with various healthcare facilities whose patients utilize NEMT.

ESSENTIAL FUNCTIONS:

• Responsible for advocating and scheduling NEMT services and fostering positive relationships with healthcare facilities.
• Effectively and timely communication with healthcare facilities regarding NEMT trips and other concerns as presented.
• Responsible for educating members and healthcare professionals about the NEMT program and guidelines.
• Responsible for assisting facilities and members with the resolution of problems and complaints.
• Will assist with monitoring the Standing Order Email.
• Will assist with assigning Standing Orders to providers as directed via Verida's Indiana State Director.
• Will assist with trip recovery when necessary, which includes dispatching Lyft and contracted providers to transport.
• Responsible for performing facility "Pulse Checks" for facilities that are designated as high priority or monitored.
• Responsible for regularly updating the organization's facility contacts.
• Responsible for maintaining an ongoing log of all contact made with facilities, whether they be via email, phone calls, and or visits.
• Communicate daily with internal leadership as it pertains to facility outreach concerns.
• Participate in daily meetings with Leadership to update status on any outstanding facility outreach issues.

REQUIRED SKILLS AND ABILITIES

• Effective communicator with proven leadership skills and abilities.
• Ability to work in a team environment.
• High level of technical competence including proficiency with Microsoft Office Suite.
• Excellent problem-solving skills: must be able to develop and implement action plans to address issues.
• Physical and Mental Requirements:
• strong problem-resolution skills
• ability to work within a team
• a proactive approach to relationship building
• work in a solution-oriented fashion
• needs to be a creative/innovative thinker
• must be able to work independently and as a cooperative team member.
• Must possess the ability to analyze, organize, prioritize, implement, and control business activities.

QUALIFICATION

• High school diploma or equivalent.