Job Details

Summary

About the Position: This position serves as a Medical Support Assistant (Scheduler/Office Automation) at Eisenhower Army Medical Center Fort Gordon, GA. This position is responsible for the day-to-day administration of the MHS Genesis Access Template Managersand fifty clinics across the installation.

Hours: 0800-1630

This is a Direct Hire Solicitation

Duties

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• Perform front desk duties that include greeting patients and taking necessary action to expedite a smooth and effective visit.
• Develop and maintain templates, and schedules for providers, residents and technicians.
• Analyze medical records to ensure records are accurate.
• Perform a variety of administrative functions associated with medical records and health information processing.
• Receive all telephone calls and visitors to the department.
• Establish, organize, and maintain medical records.
• Provide technical support to staff members by ensuring all Service members' medical updates are entered into automated systems.
• Utilize automated hospital-wide computer systems.
• Identify software and hardware operational problems, and forwards recommendations for improvements on the system.
• Act as a liaison between customers and health center personnel, ensuring efficient communication and workflow.

Requirements

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Conditions of employment

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position is subject to a background investigation to determine your suitability for Federal employment.
• This position has mandatory seasonal influenza vaccination requirements and is subject to annual seasonal influenza vaccinations unless otherwise exempted for medical or religious reasons (documentation of exemption must be provided upon hire).
• This position has a TDY or business travel requirement of 5% of the time to various locations. This may require travel on military aircraft, ships, and vehicles.
• This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.
• Must be able to utilize an office automated system and applicable software applications.
• This position requires the incumbent to have tuberculosis testing.
• Position is designated as Inclement Weather Essential. The incumbent must make every attempt to report for work on time and/or remain on duty during severe weather conditions.

Qualifications

Who May Apply: US Citizens

In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes includes managing and maintaining clinic, provider, and appointment type profiles in the patient appointing system; overseeing automated data processing equipment and serving as liaison between customers and health care personnel; AND notifying system maintenance personnel of system issues. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05).

Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience aloneno substitution of education for experience is permitted.

Additional information

• Male applicants born after December 31, 1959 must complete a Pre-Employment Certification Statement for Selective Service Registration.
• You will be required to provide proof of U.S. Citizenship.
• One year trial/probationary period may be required.
• Direct Deposit of Pay is required.
• Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
• If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
• Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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