Job Details

Associate Fire Alarm Coordinator

Are you the person who keeps schedules full, communication clear, and service moving without disruption? Do you thrive in a fast-paced environment where coordination, follow-through, and customer experience matter every day? If you're organized, adaptable, and motivated by keeping operations running smoothlythis role is for you.

Fire Protection Services, LLC is seeking an Associate Fire Alarm Coordinator to support the scheduling and coordination of fire alarm inspections, repairs, and service calls across our commercial fire and life safety business. This role plays a key part in maximizing schedule efficiency, supporting revenue generation, and delivering a strong customer experience through consistent communication and execution.

Job Summary

Support the coordination and scheduling of fire alarm inspections, repairs, and service work to ensure schedules remain accurate, efficient, and fully utilized. This role works closely with customers, field teams, sales, and operations to maintain momentum, resolve issues, and support high-quality service delivery.

Key Responsibilities

• Support the Fire Alarm Coordinator and Field Leadership with inspection, repair, and service scheduling
• Serve as a primary point of contact for fire alarm job inquiries, customers, and field teams
• Coordinate and confirm technician schedules, priorities, and service appointments
• Assist customers with real-time quoting for additional services or materials
• Maintain awareness of past-due accounts and support scheduling decisions accordingly
• Provide front-line phone support and assist with inbound customer communication
• Log and track customer communication accurately across systems
• Support internal teams by ensuring follow-ups occur within one business day
• Assist with monitoring coordination, service calls, and schedule adjustments as needed

Operational & Coordination Support

• Support monitoring-related activities including account setup, changes, and cancellations
• Assist with reviewing reports related to alarms, signals, and system activity
• Coordinate with internal partners to address service needs, troubleshoot issues, and maintain continuity
• Support access management for systems and platforms as needed
• Assist with quarterly customer contact updates and notification preferences

Qualifications

• High school diploma or equivalent
• Strong organizational, time management, and multitasking skills
• Excellent written and verbal communication skills
• Customer-focused with strong attention to detail
• Comfortable working with business software and learning new platforms (ServiceTrade experience a plus)
• Ability to remain flexible and persistent in a fast-paced, dynamic environment

Our Core Mindsets

• Relentless Hustle Stay proactive and keep work moving
• Relationships First Deliver service with care and professionalism
• Better Together Collaborate across teams to get results
• Ever Evolving Learn, adapt, and improve continuously

About Fire Protection Services, LLC

Fire Protection Services is Georgia's largest inspection-focused fire and life safety company, delivering recurring inspection, testing, and maintenance services statewide. Founded in 1988, FPS combines a modern, technology-enabled approach with a strong commitment to service, teamwork, and long-term customer relationships. Ready to help keep operations running smoothly and make an impact every day?

Fire Protection Services, LLC is an equal employment opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.