Job Details

Position Description & Qualifications

As a Full Time Junior level Benefits Specialist, you will answer incoming calls and emails from customers about administrative actions, including educating and advising callers on their military benefits and resources available to them and their families.

This position is contingent upon your ability to maintain/transfer an active NACI clearance.

This position is 100% Remote in the National Capital Region.

Responsibilities

• Identify and coordinate advocacy on behalf of Veterans, Active and reserve service members, or their Family members in a particular subject area (e.g., Military benefits).

• Determine the nature of the inquiry to provide accurate and concise answers.

• Provide information requested or refer the client to appropriate military or community resources.

• Provide prompt and empathetic communication with the customer via phone, and email.

• Become familiar with the Benefits Library at the MyArmyBenefits or MyAirForceBenefits websites.

• Respond questions that require detailed research and understanding of Department of Defense (DOD) and Veteran Affairs (VA) policies and regulations.

• Document all client interactions in a customer relationship management (CRM) program and provide researched, documented answers to callers and anyone requesting questions about military benefits.

• If applicable, be involved in facilitating retirement estimate calculations utilizing related software.

Qualifications

• A U.S. citizenship.

• A NACI submittal with favorable adjudication.

• A Bachelors degree required.

• A minimum three (3) years of experience administering benefits programs.

• An excellent verbal and written communication skills.

• A strong understanding of the Veteran Affairs benefits and compensation programs.

• Good analytical and problem?solving skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to be an active listener who can adapt to caller persona and adjust approach/explanations accordingly.

• Proficiency with Microsoft Office Suite or related software.

• Customer Service experience.

• Work self?sufficiently and productively.

• Experience with Military Benefits is a plus.

• Provide own internet service and cell phone.

• Be available during these work hours: 0800-1700 ET.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Sercos 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

Pay Transparency

Salary: $50,226.03 $75,339.58. The range for this position can be found at the top of this posting. Eligible employees may also receive annual bonuses or long?term incentive opportunities.

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

Equal Opportunity Statement

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Legal and Compliance

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Sercos external (or internal) career site. If an applicant has any concerns with job posting compliance, please email ...@serco-na.com.