Job Details

Title

Senior Quality Specialist

Overview of Position

The Quality Senior Specialist will report to management within the Ops and Regulatory Metrics Reviews Team. Quality reviews are performed as part of an ongoing, internal quality program covering multiple client and vendor relations/multiple functional units. These reviews also ensure compliance with servicing agreements derived from client and vendor contractual guidelines, procedures, and industry standards. In addition, the reviews conducted help ensure that Assurant and its clients have appropriateprocesses and methods to comply with applicable client requirements effectively and federal & state regulations regarding mortgage insurance processing and lender placement, thereby reducing the companies' risk and exposure to potential losses. Reviews are accomplished through evaluations of completed work, call monitoring, and reviews of system-generated reports. Review results are summarized and provided to the Business and to Clients on a routine basis to demonstrate compliance with service standards. Performance results are leveraged to provide feedback for individual & team development and training programs and to monitor performance against client, federal & state standards.

What will be my duties and responsibilities in this job?

• Responsible for conducting and researching Quality reviews based on client, regulatory, or internal requirements. Includes analysis of records, reports, internal/client systems, regulations, and operating procedures and practices. This includes reviewing, tracking, and monitoring the accuracy of work processed by Global Housing Operations domestically and offshore. May conduct follow-up research and/or targeted reviews and make recommendations to ensure realized improvements are in place and effective. Interprets documented procedures (including modifications/adds) and applies standards across an array of clients. (60%-80%)
• Will assist with the execution of research-related activities to drive process improvement initiatives to ensure ongoing improvements in operational performance and processes. Provides subject matter expertise to business partners for enhancements to processes and procedures based on review observations and best practices. Supports and participates in calibration sessions as required. (10%-20%)
• Provides subject matter expertise when launching a new project or service and assists with developing quality initiatives. Mentors & coaches new associates and assists with training, directing work assignments, and may monitor the work of audit team members. (10%-20%)

What are the requirements needed for this position?

• 3 years of insurance, mortgage, or financial services experience
• 2 years of utilizing data analysis and improvement tools
• 1 year of auditing experience within auditing applications or supporting applications

What other skills/experience would be helpful to have?

• Plan & Organize
• Data Collection, Research, Investigation
• Able to meet Key Performance Indicators
• Ability to read, interpret and apply procedural and regulatory documentation to review activity
• Work independently and in a team environment
• Knowledge of MS Office Product Experience
• Knowledge of Quality Review Systems
• Experience with call quality recording systems
• Understanding sampling methodology
• Ability to drive, executes, and meets stated deadlines
• Demonstrated problem resolution skills
• Demonstrated understanding of regulatory compliance governing the mortgage, insurance and/or financial services
• Build Credibility & Trust
• Collaborate with Others
• Deliver Results
• Analyze Problems & Make Decisions
• Demonstrate Resilience
• Focus on Customers
• Communicate effectively
• Associates degree or equivalent preferred

What are the working conditions and physical requirements of this job?

General office demands

ENT3625 - Sr Quality Specialist

Job Grade
07

Pay Range:
$20.96 - $34.59

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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