Job Details

Job Title: Web Content Operations Specialist

Location-Type: Remote (U.S. based; must work 10 AM - 3 PM EST)

Start Date Is: February 16
Compensation: $41/hr - $55/hr W2

Duration: February 16 - September 30, 2026 (contract, potential to extend)

• 25 hrs/week - not expected to go over 25 hrs/week
• 10-3pm EST
• 5 hrs/day

• Serve as the first touch and face of the web team for internal clients
• Receive, triage, and manage requests submitted through the Wrike ticketing system
• Collaborate daily with stakeholders across Marketing, Communications, and Membership
• Act as an analyst and translator-understanding the request, clarifying needs, and routing work appropriately to technical teams
• Proactively communicate status, next steps, and timelines to stakeholders

• Work primarily in Sitecore CMS, performing basic content updates and troubleshooting (no coding required)
• Execute content entry and straightforward changes independently
• Escalate more complex requests to developers, content team, or leadership
• Support work across multiple platforms and systems, including Optimizely
• Spend the majority of time actively working in Wrike and Sitecore

• Ensure requests follow defined workflows and governance standards
• Support QA at the content level (accuracy, formatting, accessibility basics)
• Assist with audits and cleanup of outdated content as needed
• Identify process gaps and opportunities to improve intake, clarity, and execution

• Support high day-to-day ticket volume while also contributing to:
  
  • Two major initiatives currently in flight
  • A website platform migration with a planned launch at the end of summer
• Operate in a fast-paced, high-demand environment with competing priorities
• Expected to be flexible and comfortable being "in a lot of places at once"

• Attend weekly rhythm meetings
• Participate in two bi-weekly department meetings
• Regular 1:1s with the Hiring Manager
• Active collaboration across teams is a core expectation

• High energy, collaborative, and customer service-oriented
• Strong communicator who is comfortable interfacing with stakeholders daily
• Confident, personable, and able to represent the team professionally
• Comfortable managing ambiguity and high request volume

• 3+ years of Web Content Operations experience
  
  Proven experience working closely with internal stakeholders or clients
• Familiarity working within CMS platforms (use sitecore- target this!)
• Comfort navigating multiple systems and tools simultaneously
• Experience in fast-paced, request-driven environments
• Tools:
  
  • Sitecore
  • Wrike