Job Details

SUMMARY

Treasury Support provides an essential function in the maintenance of current clients. The Treasury Support Specialist (TSS) provides ongoing servicing needs for clients who have been onboarded into Treasury products or services, including mBiz. The TSS is responsible for ownership and resolution of client issues with a concierge-like focus. The TSS will work primarily with the most complex clients within Morris Bank, ensuring that communicated needs are met and perceived needs are identified and referred to front-line team members as referrals. The TSS will also serve as a first-line researcher to make recommendations for improvements to systems and services.

ESSENTIAL FUNCTIONS

• Maintain a deep knowledge of all Treasury products and services along with accompanying laws, rules, and regulations.
• Build a working knowledge of commonly used client accounting systems, account management platforms, and specialty software used in integration of Treasury products and services.
• Maintain a working knowledge of consumer online banking systems and services in order to both round out knowledge of total client relationships, as well as provide backup and support for the Customer Contact Center.
• White-glove customer service, with rapid response times for client requests.
• Work Positive Pay exceptions on BeB. Coordinate with Dep Ops for any return items.
• Review Remote Deposit Open/Pending batches daily to see if customer needs assistance.
• Verify all customer ACH Origination file totals and processed status. This includes monitoring transmittal forms, duplicate and/or suspended files. Research any ACH Origination file issues with customer and/or FIS to correct before end of day.
• **May be required to stay late to verify all files are processed normally before leaving. Resolution of client issues related to mBiz or Treasury products and services.
• Email ACH report to required client recipients at the end of each day.
• Scan and file all daily ACH Origination transmittals and reports.
• Review and set up new mBiz Enrollments submitted through Service Requests and send mBiz welcome email to customers.
• Process Treasury Management limit increases submitted through BoardVantage.
• Scan and maintain all Treasury customer documents.
• Assist with regulatory audits on all Treasury products.
• Perform duties as defined in the Bank Secrecy Act / Anti-Money Laundering Program.
• Performs other duties as assigned by management.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS

• Bachelor's degree; 5 years banking experience; or 2 years banking experience with a two-year degree or completion of a specialized course of study at a business or trade school
• 3 years experience in front-line technical client service
• Knowledge of all deposit applications on the OSI system preferred
• Knowledge of software applications: Windows, Microsoft Word and Excel
• Technical problem solving for internet use and technology preferred
• Presents a professional image in dealing with customers, interdepartmental and external representatives
• Strong attention to detail, good judgement and decision-making skills
• Excellent oral and written communication skills and knowledge of alternative communication methods used by technical support teams
• Ability to exercise personal and professional responsibility and work under minimum supervision
• General knowledge of Bank operations preferred
• General knowledge of Bank Secrecy Act/Anti-Money Laundering Program preferred
• Travel may be required

PHYSICAL REQUIREMENTS

Must be capable of operating all types of office equipment including computer, copy machine, fax and telephone

EQUIPMENT USED

Computer, telephone, fax machine, scanner, photocopier, check scanners, specialty online services.

SUPERVISORY REQUIREMENTS: None

WORKING CONDITIONS

• Requires extensive contact with the general public.
• Requires incumbent to remain sedentary within office.
• May require travel to other offices to provide assistance or attend meetings. Also, travel for seminars and training

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be and should not be construed as an all-inclusive list of the responsibilities, skills, or working conditions associated with the position. While this job description is intended to accurately reflect the position's activities and requirements, management reserves the right to modify, add, or remove duties and assign other duties as necessary.