Job Details

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The Store Manager reports to the Regional Manager and ensures the uniform execution of the Division's direction within their store.

Essential Functions

Sales & Profit

• Meet or exceed store sales and profit plans through training, coaching, and managing the sales staff.
• Provide training and communicate meeting or exceeding Service Excellence goals to sales staff.
• Communicate with the Regional Manager and BSS merchants regarding merchandise issues and needs.
• Ensure merchandise is consistently presented in store with Belk visual and merchandising standards.
• Coordinate timely floor setup for all promotional and seasonal activities.
• Maintain shrinkage control and Loss Prevention through continual management of associates.
• Properly execute all existing systems and procedures, and own new system implementations and processes.
• Manage associates on price integrity, including timely completion of price changes and proper communication through approved channels.
• Follow the ROCC the Dock process to ensure merchandise is on the sales floor per productivity standards.

Expense Planning & Management

• Adhere to annual expense budgets to achieve profit goals.
• Monitor store payroll and non-payroll expenses to meet expense percentage goals.
• Take timely action on expense variances.
• Ensure adequate staffing in all departments to meet customer service expectations.
• Lead the Workload Planning process.

People Development

• Conduct timely reviews, communicate development needs, and set goals for the team.
• Recruit, interview, select, and retain quality associates, ensuring timely filling of all positions.
• Maintain high store morale through effective communication of policies and information.
• Provide coaching to improve associate performance.
• Discuss career paths and advancement opportunities with associates.
• Ensure execution of Associate Engagement Surveys, review with management and Regional Manager, and follow up on issues.
• Ensure HR guidelines are met, including hiring to the store matrix, maximizing weekend hours, and proactively managing turnover plans.

Education / Experience Requirements

Position Contribution Level: Expert Level

• Four-year college degree or retail management experience.
• Proficient in Microsoft Word, Excel, and other relevant software.
• Excellent supervisory, analytical, and reasoning skills.

Physical Requirements

• Use of computer keyboard, telephone, and business equipment.
• Ability to lift up to 72 lbs at floor level and above shoulder height.
• Push/pull equipment weighing up to 500 lbs.
• Stand for long periods.
• Twist, bend, and stoop to retrieve and place items.
• Work at a safe and steady pace.

Reporting Relationships

Supervisor: Regional Manager

Supervises: All store management and their reports

Disclaimer

For reasonable accommodation information for an ADAAA qualified disability, please see the Belk Associate Handbook for policy and procedures.